The merging of restaurants and technology with Chon Nguyen

This week, we speak with Chon Nguyen, partner with The Proper House, a multi-unit Tampa Bay area hospitality company with brands that include the Rooster & the Till, Gallito Taqueria and the Nebraska Mini Mart. Chon also founded an IT services company, Newgentek, that's behind Fusionprep, a kitchen recipe software program for multi-unit restaurants. 

Together, we talk about how — and why — Chon balances running business in two industries, the lessons Chon has learned in adapting to customer needs and what he looks for in employees and leaders.  

3 Takeaways:

1. (08:00) If you are growing your business, treat your processes like you are larger than you are
2. (13:30) You don’t have to go ‘all in’ if your product is outstanding 
3. (20:40) Treat your team members with the same level of hospitality as you would treat customers

Timestamps:

(00:00) Introducing Chon Nguyen, serial entrepreneur

(03:30) Chon’s entrepreneurial beginnings

(05:40) Starting in IT

(07:35) Excellent customer service, learning from books & listening to podcasts

(11:20) Getting in the restaurant business

(15:45) Challenges in entrepreneurship and diversifying

(19:00) Characteristics of good leaders

(21:00) Mistakes/failures

(23:15) The value of Vistage

(25:40) What's coming up for The Proper House?

(26:50) Rapid fire questions

Join us every week as we interview business leaders to learn what makes them great, what they look for in growing leaders, and much more.

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